Help & FAQs

Yes. Every piece comes from an independent vintage shop we have actually walked into and vetted. We curate the shops rather than rubber-stamp individual listings, so what you see is real stock from a real rail, honestly described by the people who know it.

Almost always. Most stock is unique, and the same piece may also be hanging in the physical shop. We keep the two in sync, but on the rare occasion something sells in store at the same moment you order online, we cancel that order and refund you in full.

Your order ships from the shop floor, normally within 48 hours, by a tracked courier. Delivery is a flat fee shown at checkout, and you can also choose to collect where a shop offers it. Each shop ships within its own country.

Yes. You have 14 days from receiving a piece to return it for any reason, in line with the Consumer Contracts Regulations. Start a return from your account or by emailing info@retroveclothing.com. Send it back unworn and as it arrived, and we refund the price you paid within 14 days of it reaching the shop. Unless the item was faulty or not as described, return postage is covered by you.

Your rights under the Consumer Rights Act 2015 always apply. Genuine vintage carries honest signs of age, and notable flaws are described in the listing, but if something arrives faulty or significantly different from how it was shown, contact us and we will put it right with a repair, replacement or refund.

Vintage sizing rarely matches modern labels, so treat the size on the tag as a guide only. Where measurements are given, go by those. If you are unsure before buying, ask the shop through us and we will check.

Payment is taken securely through Stripe at checkout. We never see or store your card details. Prices are in pounds and include any applicable tax, with delivery shown separately.

You can browse freely. To check out, track an order or start a return, you sign in with a one-time link sent to your email. There is no password to remember.

It is the easiest way to put your whole rail online without building a website. We give you a curated shopfront, handle payments and postage, and market the edit. Your stock stays on your rail until it sells, in store or online.

Nothing up front. No setup fee, no monthly fee, no contract. Retrove takes a commission only when a piece actually sells: 10% if you already sell online, 15% if Retrove is your online storefront. You keep the rest.

Payouts are automatic through Stripe. You connect your own Stripe account once during onboarding, and your share is paid out 14 days after a piece is delivered, which covers the returns window. Retrove never holds your money. You can see every sale and payout in your dashboard.

You photograph a piece, add a few details, and it goes live on your shop straight away. There is no per-item approval queue to wait on. A clear, well-lit photo on a plain background is all it takes, and we show you what good looks like as you go.

Apply through the link below with your shop name and a line about what you sell. We review every shop by hand to keep the edit curated, and once you are approved you set up payouts, add your stock and bring on staff. We add shops one at a time on purpose.

Yes. As the owner you can invite staff by email from your settings. They can fulfil orders and add stock, while earnings, payouts and settings stay with you.

Returns run through Retrove on the buyer's 14-day right. While a return is open, that piece's payout is held until it's settled, so you're never paid for something on its way back. If you'd already been paid, the amount (plus our commission) is reversed from your Stripe account, and we always show you the detail. You check the returned piece when it arrives, and the buyer is only refunded once you've confirmed it's back. The specifics of liability for loss or damage in transit are set out in the seller terms you accept when you apply.