Help & FAQs

Each seller sends their own parcel. UK parcels usually arrive in 3 to 5 working days. Delivery options and charges are shown at checkout, and collection is available where a shop offers it. You can follow dispatch and tracking from your order. International delivery is available where supported, with the carrier rate quoted at checkout. Customs charges may apply on arrival.

For an online purchase from a shop or other trader, yes. You have 14 calendar days, starting the day after delivery, to tell us you want to return it, then a further 14 days to send it back. If the cancellation window ends on a weekend or UK bank holiday, it runs through the next working day. Start a return from your account or by emailing info@retroveclothing.com. For UK orders, once the return postage is paid, your order shows an Evri drop-off code to show at any Evri ParcelShop, so you need no printer. You may inspect the piece as you would in a shop. We refund the price you paid, including our commission and eligible standard delivery, within 14 days of the shop receiving it or receiving evidence that you sent it back, whichever is earlier. Unless the item was faulty or not as described, return postage is covered by you.

Future genuine private resale purchases have three calendar days after confirmed delivery and notification to report a problem before automatic payout, and no automatic change-of-mind return. Older purchases keep their recorded 14-day voluntary terms. The inspection period does not remove legal rights or prevent review of valid later claims. Report a resale problem from your order; Retrove reviews the evidence and arranges any agreed return and refund.

If a piece arrives faulty, damaged or not as described, contact us so we can arrange a return and refund with the seller, including return postage. Your statutory rights, including those under the Consumer Rights Act 2015, are unaffected.

Vintage sizing rarely matches modern labels, so treat the size on the tag as a guide only. Where measurements are given, go by those. If you are unsure before buying, use Message seller on the piece or seller page to ask for measurements.

Payment is taken securely through Stripe at checkout. We never see or store your card details. Each piece is priced in its shop's own currency and includes any applicable tax, with delivery shown separately.

You can browse freely. To check out, track an order or start a return, sign in with Apple, Google or a one-time code sent to your email.

It is the easiest way to put your whole stock online without building a website, whether you run a vintage shop, sell online already, or make your own label. We give you a shopfront, handle payments and postage, and market the edit. Your stock stays with you until it sells, in store or online.

Nothing up front. No setup fee, no monthly fee, no minimum term. Retrove takes a flat 10% commission only when a piece actually sells, the same rate for every shop. You keep the rest. The seller terms govern the agreement.

You connect your own Stripe account during onboarding. We transfer your share after the 14-day cancellation window following confirmed delivery has ended. These are calendar days; if the final day falls on a weekend or UK bank holiday, the window ends after the next working day. Transfers run on UK working days once payment has settled and the refund reserve is funded. Open returns, disputes, incomplete Stripe checks or unresolved currency checks can delay release. Stripe bank processing follows. Buyers keep their statutory rights after you are paid. You can see every sale and payout in your dashboard.

Yes. Buyers can resell a piece they bought on Retrove once it has arrived, and each time one of your pieces is resold here your shop receives 3% of the new price, on top of what you earned when you first sold it. It keeps going for as long as the piece changes hands on Retrove. There is nothing to set up: it arrives in your payouts like any other sale. The person reselling keeps 87% and Retrove takes 10%.

You photograph a piece, add a few details, and it goes live on your shop straight away. There is no per-item approval queue to wait on. A clear, well-lit photo on a plain background is all it takes, and we show you what good looks like as you go. If you sell on eBay, you do not start from scratch: send us your listings when you join and we import them for you. Sellers coming from Depop, Vinted or their own site are just as welcome, and add their pieces on Retrove directly.

Apply through the link below with your shop name and a line about what you sell. We vet every seller by hand, and once you are approved you set up payouts, bring your stock across and add staff. We add sellers one at a time on purpose.

Yes. As the owner you can invite staff by email from your settings. They can fulfil orders and add stock, while earnings, payouts and settings stay with you.

Buyers keep their 14-day cancellation right after a seller has been paid. An open return holds any unpaid share. Check the piece when it comes back and issue the refund through your returns queue, or report a problem with evidence. Eligible UK returns have a two working day inspection deadline after confirmed receipt or verified carrier delivery; Retrove can refund the buyer on your behalf if you do not respond. If your share has already been transferred, Retrove refunds from its payments balance and attempts to recover your transferred share. Our commission is not charged to your account again. Unresolved cases go to Retrove. See the seller terms for deadlines and transit liability.